Help

Refund/Cancellation

Tiqbuy understands that situations may arise when you have to cancel your ticket orders. We have a Policy in place for refund and/or cancellations. However, this Policy also comes with certain terms; sometimes, you may not simply cancel your ticket order at any time without some form of payment. Here are some of the conditions.

1. You may cancel your purchase of a ticket and return such ticket at any time prior to the scheduled date of the event for which you bought the ticket. You can do this by contacting us through the various means open to you. However, this cancellation is subject to a number of factors.

1.1. If you cancel your purchase and return the ticket within seven days of purchase, you will be entitled to a full refund of the ticket’s face value. If you cancel after seven days, you will be entitled to a full refund of the ticket’s face value minus a cancellation fee that depends on when you make the cancellation request or when you return the ticket.

• If you return the ticket up to 90 days prior to the event, a cancellation charge of 15% will apply.
• If you return the ticket up to 60 days prior to the event, a cancellation charge of 30% will apply.
• If you return the ticket up to 40 days prior to the event, a cancellation charge of 50% will apply.
• If you return the ticket less than 30 days prior to the event, a cancellation charge of 100% will apply.

1.2. For you to be entitled to a refund in respect of a cancelled purchase, you must return the original ticket.

1.3. In the case where the person for whom or for whose benefit a ticket was purchased will not be able to attend the event due to hospitalization or death, the cancellation of such a ticket will hold no charge. You need to provide an irrefutable proof in a case as this.

1.4. In the case where the person for whom or for whose benefit a ticket was purchased will not be able to attend the event due to hospitalization or death, the cancellation of such a ticket will hold no charge. You need to provide an irrefutable proof in a case as this.

2. Tiqbuy reserves the right to cancel or reschedule an event at any time due to circumstances beyond our control. In an event where we alter the programme of an event, we shall not be obligated to refund any ticket money or exchange your ticket.

3. If a guest artist or opening act is changed or cancelled, this is not considered as a cancellation of event. Therefore, in such a case, you shall not be entitled to a full refund or exchange.

4. In a case where an event is rescheduled or cancelled, Tiqbuy will do its reasonable best to notify you as soon as reasonably possible. Details of the cancelled event may be posted on our website, and may be sent to you via email or SMS. It is therefore important that you provide us with your correct details when making a purchase.

4.1. If the event is to be rescheduled, you will be offered a ticket for the rescheduled performance.

4.2. If you do not wish to attend a rescheduled event, you will be required to notify us via any of our support channels.

4.3. If the event is only partially cancelled (say one day is cancelled from a multi-day) event, you shall be entitled to a partial refund corresponding to the proportion of the event that was cancelled.

5. Even as a valid ticket holder, you may be ejected from the venue of the event if, in the reasonable opinion of the event organiser or its agents or any contractors appointed by it, or the venue, you are a risk to the safety of any patron and/or may affect the enjoyment of other patrons and/or the running of the event.

6. You may be ejected from the venue of the event if the organiser or its agents, to a reasonable standard, see you as a risk or prone to cause damage or injury. This may include being (or appearing to be) drunk, intoxicated, incapable, under the influence of illegal drugs, under-age, threatening, carrying weapons, and a host of others, depending on the organiser or its agents.

7. Tiqbuy will not accept responsibility for any loss of or damage to any personal property at the event.

8. Tiqbuy will not accept liability for any errors relating to the location of your seat or standing place relative to the stage as indicated on the seating plan prepared for the venue.

9. Tiqbuy will not accept responsibility for the lack or inadequacy of parking space at the venue.

10. Tiqbuy will not accept responsibility for the lack of inadequacy of food and beverages at the event.

11. Tiqbuy will not accept responsibility for the quality of services provided by independent contractors at the venue.

Terms and Condition

Tiqbuy (“we”) is owned and operated by Hyve Creatives Limited (“Hyve Creatives” or “Hyve”). We are an all-inclusive ticketing service connecting vendors and users through shared interests and passions. In order to successfully use our service, you have to abide by certain Terms and Conditions.

These Terms govern all of our services especially if you are patronising us online. The terms govern the use of the Tiqbuy website (site). By using the site, you expressly agree to be bound by the following Terms of Use as well as all applicable regulations that govern the site.

Note that Tiqbuy reserves the right to alter these Terms at any time without expressly notifying you. Please, do check this page regularly for any updates that may be available. If you violate the Terms of Use, we may terminate your use of our website and even bar you from future use of the site. If there is any ticket order at the time, we may cancel the order. We may also take appropriate legal action against you when necessary.

Trademarks

The Tiqbuy logo and Tiqbuy designs on this website are registered trademarks of Hyve Creatives Limited. These trademarks may not be used publicly unless with the written permission of Hyve Creatives Limited.

Ownership of Materials

All materials on Tiqbuy website are copyrighted and are protected under copyright laws. You may not copy, edit, reproduce, transmit, publish, or upload these materials in any format without a written permission from Tiqbuy. Tiqbuy does not grant you any express right under any of its copyrights, trademarks, or other proprietary information.

Copyright

As a user of the Tiqbuy platform, you are not permitted to use this site to unlawfully transmit copyrighted material without a licence express consent, valid defense or fair use exemption to do so. If, at any time, you have to submit any content to this site, be it images, articles, software or other copyrightable material, it is your responsibility to be sure that it does not infringe the copyrights or other rights of third parties. If we find out that you have uploaded any content that infringes on a third parties copyrights, we may terminate your rights to use this site.

Permitted Use

All content and software on the Tiqbuy website are properties of Tiqbuy and/or its suppliers and are protected by copyright laws. As a user of this website, you agree that you are only authorised to visit, view, and retain a copy of pages on this site for your own personal use. You agree that you shall not download, publish, modify, duplicate or otherwise distribute the materials on this site for any purpose other than for personal use, to purchase tickets or merchandise, or to review events and promotional information.

Prohibited Content

This is a list of some kinds of content that are prohibited on the Tiqbuy site. More items may be added to this list with time. Prohibited content on the site include content that:

• is patently offensive to the online community
• promotes racism, bigotry, hatred or physical harm against any individual or group
• harasses an individual or group
• promotes false or misleading information
• is abusive, threatening, defamatory or obscene
• contains restricted or password-only access pages
• displays pornographic or other sexually-explicit material
• provides instructional information about illegal activities including but not limited to violating someone’s privacy, making or buying illegal weapons or creating and spreading computer viruses

Unauthorised Use of the Site

Every unauthorised or illegal use of the Tiqbuy website is totally forbidden. This includes unauthorised ticket sales, unauthorised use of any robot, spider, or other automated device on the site, and unauthorised framing of or linking to the site. Any unauthorised or illegal use of the site will be properly investigated, and appropriate legal action such as civil, criminal, and injunctive redress will be taken.

Offline Conduct

You are not allowed to use any information obtained from this site to harass, abuse or harm another person, even offline. It is also a violation of Tiqbuy’s rules for you to use information obtained from the site to advertise to, solicit, or sell to any user without their prior explicit content.

Violation of the Terms

By using this site, you understand and agree that Tiqbuy reserves the right, at its sole discretion, to terminate your access to the site, cancel your ticket order or take whatever other action is necessary if the company believes that you have violated any of the terms of use of this website. You also agree that monetary damages may not sufficiently remedy your violation of these terms and conditions, and you consent to injunctive or other equitable relief for such violations. Tiqbuy may release user information about you when necessary, that is, if required by law or subpoena, or if the information is required or necessary to release in order to address an unlawful act. If your access to this site is terminated or if you are terminated as a user of Tiqbuy’s services because you have violated these Terms and Conditions, the company is not required to provide any refund to you.

Privacy Policy

Introduction

At Tiqbuy, your privacy is very important to us. We are committed to ensuring that when you choose us to acquire your tickets, you know what personal data we collect about you and how we use the data. We are committed to protecting and respecting your privacy. This Privacy Notice is a statement that describes how we will use your personal data. Please take the time to read and understand our Privacy Notice.

Information we may Collect about You

Whenever you create an account with us, update the information in your customer account or contact us through our website or otherwise, we may collect (or receive) and process your personal data.

Some of the information we may collect include:

• name and address:
• phone number:
• email address:
• gender:
• age:
• username and password:

We may also collect the following information when you interact with our website or app

• device manufacturer and model:
• operating system:
• IP address:
• browser type and version:
• time zone setting:
• mobile carrier:
• ISP.

We may also have access to your financial information in order for us to take payments from you in connection with the tickets your purchase. This information may include your bank account details, your billing address, and your payment history. This information is also required to send you refunds when necessary.Tiqbuy may also have access to your social media content where this is in the public domain. We also collect any message you send to us via social media.

How we Collect the Information

Tiqbuy collects your personal information through:

• ) our website and app:
• ) your use of social media:
• ) email conversations between you and the company:
• ) other forms of communication between you and the company:

How We may use the Information

There are situations that may require us to use some or all of your personal information. These include:

• ) confirming your registration and/or membership:
• ) notifying you about important changes or developments on our platform or services:
• ) dealing with your requests and inquiries:
• ) providing and personalising our services to you:
• ) granting you access to parts or features of our website, app, or other platform:
• ) sending you marketing communications, which may include information about new products, special offers and sponsored events:
• ) market research and analysis:
• ) improving and developing our website, our app, or our services:
• ) ensuring maximum security measures for your safety on our website and app:
• ) getting feedback from your about our website, our app and/or our services:
• ) testing new ways of serving you better to make sure they are up to standard:
• ) contacting you with information you may have requested from us or other information similar to the services we render:
• ) processing your payments where applicable:

Security of your Information

Tiqbuy has put in place a range of security measures to ensure that the information you provide is safe. As a security measure on your part, you should never disclose your account password to anyone.

The company will endeavour to implement all the appropriate policies and technical measures to protect your personal data under our control. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

When using social media, ensure that you do not submit any personal information that you do not want to make public. This is because whatever information you submit on social media may be seen, collected and/or used by other users.

On our part, we will ensure that your information is not disclosed to the government or authorities unless it is required by law.